Instructor: Roy Kinkaid ASQ RU: 0.8          Prerequisite: None required Proposed Benefits: Participants are taught tools (Fishbone Diagram, 5 Whys, Is/Is Not Matrix) and techniques to determine the root cause of problems faced in any organization (manufacturing, service, healthcare, education) that result in customer dissatisfaction, waste and excessive cost. In this one-day session, participants will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problem to assure that the…

This course covers inspection, measurement, data/distribution and recording in a regulated environment. The classroom techniques will include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. In an instructor-led class, any individual’s weaknesses of the subject matter are worked-on as a group so as to explain, clarify and fix the weakness. In addition, a classroom-based class provides the camaraderie, collaboration, and connections with others in the field of Quality that may provide support and assistance in many other ways.

Risk Management is the implementation of an organizational process to address Risk. Risk Analysis is the process of identifying potential hazards/risks that can have negative consequences on operations and customers; and taking action to mitigate, prevent said hazards/risks.

Instructor:  Roy Kinkaid ASQ RU: 0.8  Prerequisite: None required Proposed Benefits: Participants are taught or strengthened in the basic eight process improvement tools that are applicable to any organization (manufacturing, service, healthcare, education, and non-profits).  Resulting in improved quality, customer satisfaction and the reduction of waste and excessive cost. In this one-day session, participants will learn how to select and apply the quality tools to effect improvement. The ROI for a company comes from the application of the quality tools that participants were taught to…

Instructor: Roy Kinkaid ASQ RU: 0.8 Prerequisite: None required but an understanding of quality tools helpful. Lean – a methodology for identifying non-value added activities and waste in all sectors:  manufacturing, service, health care, education and non-profit. Proposed Benefits: Lean is a structured methodology, often associated with Six Sigma (a process improvement methodology) that identifies opportunities for reducing waste, and non-value added activities, reducing costs and improving process throughput. In this one-day session participants will learn to apply the methodology…