Risk management (FMEA) is one of the most important components of design, validation, and verification of any product. It starts from concept and ends after product commercialization. Therefore any professional involved in this area will benefit from the knowledge learned.

8D is a methodology – a structured process, for responding to and taking action on customer complaints. 

Starting with supporting the customer complaint with data, putting together a team to resolve customer issues, assessment of replacement product to ensure customer satisfaction (manufacturing product in stock, replacement service to be delivered), evaluation of similar product or service where the customer problem may exist, visual representation of the customer issue, and analytical steps to determine the root cause to prevent recurrence.