8D Eight Disciplines A rigorous tool for responding to customer complaints and preventing recurrence of quality non-conformance escapes. Instructor: Roy Kinkaid ASQ RU: 0.8 Prerequisite: None required but an understanding of quality tools are helpful. Proposed Benefits: 8D is a methodology – a structured process, for responding to and taking action on customer complaints. Starting with supporting the customer complaint with data, putting together a team to resolve customer issues, assessment of replacement product to ensure customer satisfaction (manufacturing product…

Instructor: Roy Kinkaid ASQ RU: 0.8          Prerequisite: None required Proposed Benefits: Participants are taught tools (Fishbone Diagram, 5 Whys, Is/Is Not Matrix) and techniques to determine the root cause of problems faced in any organization (manufacturing, service, healthcare, education) that result in customer dissatisfaction, waste and excessive cost. In this one-day session, participants will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problem to assure that the real…

The course consists of nine classes on Thursdays 6:30-9:30 PM EST from December 13, 2018 through February 14, 2019 skipping December 27, 2018. This precedes ASQ’s computer-based testing window of March 1 – 17, 2019. A discount is offered through Early Bird registration, and when three or more from the same company register together. The Section reserves the right to cancel the course if the minimum enrollment of six students is not met. Refunds will be provided if class is not held.…