Quality Courses

Basic Quality Control BA-100

RU: 0.9 Prerequisite: None but familiarity with basic algebra will be helpful

Abstract: This Basic Quality Control course is designed for new or returning quality professionals, line managers and staff employed in manufacturing or service companies. It will serve to learn about or refresh their knowledge of the “Why” the quality tools of histograms, data plotting, bell-and skewed shaped curves, when used correctly, lead to a high quality product and /or meet or even exceed a customer’s expectations. This is an adult centered course for busy professionals. The classroom techniques will include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. A calculator with standard statistical functions will be provided.

Quality Costs QM-150

ASQ RU – 0.8

Abstract: Organizations know the cost of operating their processes – materials, equipment, overhead, IT, staff, etc.  But does the organization know the cost of non-quality of its processes?

To put it in context, does the organization know the cost of errors, defects, software defects, customer-compliant resolution, replacement, and correction, rework and vendor non-conformances?  Does the organization track the trend in those costs and their impact on the bottom line?  And are those costs used to drive improvement?

In this overview, participants will learn the components of quality costs, the application of the quality cost methodology and how to implement a quality cost program in the organization be it manufacturing, health care, education, service, software and non-profits.

Basic Tools Workshop for Process Improvement QM-301

IACET CEU: 0.7, ASQ RU: 0.8 Prerequisite: None

Abstract: Participants are taught or strengthened in the basic eight process improvement methodologies that are applicable in any organization (manufacturing, service, healthcare, education, and non-profits). This results in improved customer satisfaction and the reduction of waste and excessive cost. In this one-day session, participants will learn how to select and apply the core tools to effect improvement. The ROI for a company comes from the application of the core quality tools that were taught and the participant’s application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.

Risk Management/Analysis Workshop QM-421

RU: 0.8    Prerequisites: None

Abstract: Risk Analysis is the process of identifying potential hazards, failure, interruptions in manufacturing, healthcare, service, IT, etc. processes that can have negative consequences on operations and customers; and taking action to mitigate, prevent said hazards.

This course provides overview and application of Risk Analysis and Risk Analysis models – FMEA, DFMEA, Bow Tie, to evaluate and identify Risks in your organization. Root Cause Analysis and Project Management as tools needed to take risk remedial action will be reviewed. In addition the relationship between various standards – ISO, ISO Guide 83, ISO 31000-2009, TS 16949,FDA QSR, ICH Q9 – and Risk Analysis will discussed.

This workshop is applicable to all organizations (manufacturing, service, Health Care, IT) that are required or committed to the determination, assessment, and understanding of Risk in their organizations.
Participants will be able to apply:
1. deploy the FMEA methodology to product/process
2. basic tools of root cause analysis
3. the Bow Tie Risk Assessment model

8D (8 Disciplines) Customer Complaints – Responding and Analysis QM-451

ASQ RU: 0.8 Prerequisite: None required but basic knowledge of quality tools helpful.

Abstract: 8D is a methodology – a structured process, for responding to and taking action on customer complaints. Starting with supporting the customer complaint with data, putting together a team to resolve customer issues, assessment of replacement product to ensure customer satisfaction (manufacturing product in stock, replacement service to be delivered), evaluation of similar product or service where the customer problem may exist, visual representation of the customer issue, and analytical steps to determine the root cause to prevent recurrence.

In this one-day session, participants will learn how to select and apply the process to effect improvement and prevent recurrence. The ROI for a company comes from the application of the process that was taught and the participant’s application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.