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Basic Quality Tools for Process Improvement (QM301-1)

January 24 @ 8:30 am - 4:30 pm

Instructor: Roy Kinkaid

ASQ RU: 0.8  Prerequisite: None required

 Proposed Benefits:

Participants are taught or strengthened in the basic eight process improvement methodologies that are applicable in any organization (manufacturing, service, healthcare, education, and non-profits).  This results in improved customer satisfaction and the reduction of waste and excessive cost.

In this one-day session, participants will learn how to select and apply the core tools to effect improvement.

The ROI for a company comes from the application of the core quality tools that were taught and the participant’s application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.

Class Details:

The basic tools class is presented in a learn/apply method.  By using a data set that can represent any organization, an activity model will be developed that creates a road-map to follow in typical situations.

The classroom techniques will include lecture, exercises for quality tools taught, and hands-on applications to a problem currently at the participant’s organization.

Case study handouts, tool worksheets and the Goal/QPC Problem Solving Memory Jogger are provided as reference materials.

Topics to be covered:

  •  Flow charting – process maps
  •  Pareto Analysis, Trend Charting, Histogram, Fishbone Diagram
  •  Statistical Process Control
  •  Scatter Diagram
  •  Process Improvement models – Define, Measure, Analyze, Improve, Control and the Plan/Do/Check/Act

About the Instructor: 

Roy Kinkaid is an independent quality consultant (25+ years of experience) with an extensive background in the implementation of various quality management systems – Six Sigma/Lean, Baldrige, Continuous Improvement, ISO and the Carnegie Mellon Capability Maturity Model. 

Roy has a degree in management/ statistics from Philadelphia University, certification in Six Sigma/Lean, and is a member of ASQ.

He has practical process improvement experience in manufacturing, non-profit, education, healthcare, service, software, and electronic commerce industries, helping companies to achieve six sigma quality performance levels.  In addition Roy has hands-on experience with change management, coaching and the facilitation skills necessary to implement a quality program. He has extensive experience working in Europe, the UK and Asia.

Attendance, Registration, Refund, and Payment Details:

Section reserves the right to cancel the course if the minimum enrollment is not met.

Substitutions after registration are permitted.  Inform Education Chairperson and/or Section Treasurer to ensure accurate attendance records.

Refunds are provided if the course is not held.

Email from Eventbrite.com addressed to you will be used for important course information.  Please open immediately and take appropriate action.

Textbooks and handouts are included in the course fee.  Some courses use instructor supplied material.  The fee includes all materials required for the course.

Payment for the course is due by the first class session unless prior arrangements are made with the Section Education Chair or Section Treasurer.

Payment Options:

For PayPal follow instructions on the Registration page.

For check payments mail payment to:

ASQ Philadelphia Section 0505 Treasurer
c/o Stewart Roseman
1217 Hartranft Ave, Fort Washington, PA 19403.

Pay by invoice: Send P.O. to Section Treasurer, Stewart Roseman stew1217@gmail.com. Provide name of contact person to receive Sections’s invoice.

General information:

If the course is held during the day, except where noted, lunch and morning and afternoon breaks are included in the fee. Emergency cancellation notification is to the mobile phone number you provided at registration.

FYI: This course can be held at your company with a minimum of 6 or 8 attendees at a reduction from the classroom based fee. Except for the Certification Exam Preparation courses, this course can be customized to subjects and issues at your company. The company must take care of breaks and lunch and a suitable training area and projection equipment. The course curriculum, time and date are negotiated directly with the instructor. A proposal will be submitted based on the understanding of your requirements. If interested, contact: Roy Kinkaid 917-353-5342, rkinka@hotmail.com

For class information & emergency contact:  Roy Kinkaid rkinka@hotmail.com  917-353-5342


January 24
8:30 am - 4:30 pm
Event Category:


Philadelphia Section – American Society for Quality


Regus Conference Center
325 Sentry Parkway, Bldg. 5W, Suite 200
Blue Bell, PA 19422 United States
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