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Root Cause Analysis (ES 244-6)
December 6 @ 8:30 am - 4:30 pm
Instructor: Roy Kinkaid
ASQ RU: 0.8 Prerequisite: None required
Participants are taught tools (Fishbone Diagram, 5 Whys, Is/Is Not Matrix) and techniques to determine the root cause of problems faced in any organization (manufacturing, service, healthcare, education) that result in customer dissatisfaction, waste and excessive cost.
In this one-day session, participants will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problem to assure that the real problem is addressed, solved and permanently corrected.
The ROI for a company comes from the application of the tools of root cause analysis that were taught and the participants application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.
The Root Cause Analysis class is presented in a learn/apply method.
Classroom techniques will include lecture, videos, exercises for quality tools taught, cases studies (industry dependent) and hands on application to a problem currently at the participants organization.
Root Cause Analysis Manual (which includes tool examples from ASQ publications), case study handouts, tool worksheets and the Goal/QPC Problem Solving Memory Jogger are provided. Breaks and Lunch included in fee.
Topics to be covered:
- Root Cause Analysis Overview and Definitions
- Improvement Teams
- The 7 Step Improvement Process
- Describing the Problem
- Gantt Chart
- Cost of Quality
- Process Maps
- Potential Cause Identification
- Affinity Diagram
- 5 Whys
- Data Collection and Analysis Tools
- Tree Diagram
- Force Field Diagram
- Improvement Plan
- Pilot Test
- Control Plan
About the Instructor – Roy Kinkaid: email@example.com
Roy Kinkaid is an independent quality consultant (25+ years of experience) with an extensive background in the implementation of various quality management systems – Six Sigma/Lean, Baldrige, Continuous Improvement, ISO and the Carnegie Mellon Capability Maturity Model.
Roy has a degree in management/ statistics from Philadelphia University, certification in Six Sigma/Lean, and is a member of ASQ.
He has practical process improvement experience in manufacturing, non-profit, education, healthcare, service, software, and electronic commerce industries, helping companies to achieve six sigma quality performance levels. In addition Roy has hands on experience with change management, coaching and the facilitation skills necessary to implement a quality program. He has extensive experience working in Europe, the UK and Asia.
Attendance, Registration, Refund, and Payment Details:
Textbooks and reference materials are included in the course fee unless otherwise indicated. Some courses use instructor supplied material and these are included in the fee.
Please bring your laptop. Materials will be distributed via USB Flash Drive at the session. We are going paperless.
Section reserves the right to cancel the course if the minimum enrollment is not met.
Substitutions after Registration are permitted. Inform Education Chairperson and/or Section Treasurer to ensure accurate attendance records.
Email from Eventbrite.com addressed to you will be used for important course information. Please open immediately and take appropriate action.
Refunds provided if class is not held.
Payment for the course is due by the first class session unless prior arrangements are made with the Section Education Chair or Section Treasurer.
PayPal: Follow instructions on Registration page
Pay by Check: Make payable to ASQ Philadelphia Section 0505
Mail to: ASQ Section 0505, Treasurer
c/o Chris Connors
811 Williamsburg Blvd., Downingtown, PA 19335
Pay by Invoice: Send P.O. to Section Treasurer, Chris Connors firstname.lastname@example.org. Provide name of contact person to receive Section’s invoice.
Questions and emergency contact: Roy Kinkaid 917-353-5342, email@example.com
If the course is held during the day, except where noted, lunch and morning and afternoon breaks are included in the fee. Emergency cancellation notification is to the mobile phone number you provided at registration.
FYI: This course can be held at your company with a minimum of 6 or 8 attendees at a reduction from the classroom based fee. Except for the Certification Exam Preparation courses, this course can be customized to subjects and issues at your company.
The company must take care of breaks and lunch and a suitable training area and projection equipment. The course curriculum, time and date are negotiated directly with the instructor. A proposal will be submitted based on the understanding of your requirements.
If interested, contact: Roy Kinkaid 917-353-5342, firstname.lastname@example.org