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ASQ Philadelphia – Quality Costs, QM 150-1, May 10, 2017 – $575.00

May 10 @ 8:00 am - 4:00 pm

Quality Costs  QM150-1

Instructor: Roy Kinkaid – rkinka@hotmail.com

RU: 0.8     Prerequisite: None required

Proposed Benefits:

Organizations know the costs of operating their processes, materials, equipment, overhead, IT, staff, etc. But, does the organization know the cost of non-quality. To put it in a context, does the organization know the costs or errors, defects, root cause investigation/elimination, customer complaint resolution (cost of an 8-D or CAPA), replacement, and correction, rework and vendor non-conformance? Does the organization track the trend in those costs and their impact on the bottom line? And are those costs used to drive improvement?

In this overview of quality costs, participants will learn the application of the quality cost methodology and how to implement a quality cost program in their manufacturing, healthcare, education, service, software, non-profit, government organization.

Class details:

The class is presented in a learn/apply model. Presentation is a combination of lecture and practical application of learnings to the participant’s organization creating a framework for implementation of a cost of quality program.

Materials include: a QM150 Quality Costs Manual, and handouts.

Topics Covered:

Introduction to Quality Costs

  • Quality Costs Implementation Team Members Roles and Responsibilities

  • Piloting Quality Costs – Product, Product Line, Process

  • Quality Costs Categories – What Data to Collect?

  • Quality Costs Data Collection

  • Quality Costs Data Reporting

  • Pilot Progress Review

  • Full Implementation of the Quality Costs Program

Class Location Options:

In class room: The public class must have a minimum of six registrants of six paying registrants to hold is held during the day with two breaks and lunch provided. Registration by on-line service.

On-site: A private class must have a minimum of six students. Class is held for one eight (8) hour day (two breaks and lunch to be provided by the organization), or two four (4) hour days (with one break to be provided by the organization). Audio/visual equipment, training room, breaks and lunch are to be provided by the organization. Dates and times are to be negotiated. For more information contact: Roy Kinkaid, rkinka@hotmail.com, 917-353-5342.

Class Fees: for a public class at 10% discount will be given to a company when three or more employees from the same company registering at the same time.

For a private class there will be a reduction from classroom based costs – to be negotiated dependent upon the number of participants. A proposal will be prepared and sent to the organization. Contact: Roy Kinkaid, rkinka@hotmail.com, 917-353-5342.

Attendance, Registration, Refund and Payment Details

Section reserves the right to cancel the course if minimum enrolment is not met.

Refunds are provided if the course is not held.

Email from Eventbrite addressed to you will be used for important course information. Please open immediately and take appropriate action.

Payment for the course is due by the first class session unless prior arrangements are made with the Section Education Chair or Section Treasurer.

Pay by Check: Make check payable to the ASQ Philadelphia Section 0505

Mail to: ASQ Treasurer Section 0505

             c/o Chris Connors

             811 Williamsburg Blvd.

             Downingtown, PA 19335

Pay by invoice:  Send PO to Section Treasurer, Chris Connors – chrisconnors811@gmail.com

Provide name of contact person to send receive the invoice.

For class information and emergency contact:

Roy Kinkaid, rkinka@hotmail.com, 917-353-5342


May 10
8:00 am - 4:00 pm
Event Category:


Philadelphia Section – American Society for Quality