Course Descriptions

Course Descriptions

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For information about the Malcolm Baldrige Award click here.

Basic Quality Control BA100

Instructor: Tom Davis, CQE, PE, ASQ Fellow

RU: 1.8    Prerequisite: None but familiarity with basic algebra will be helpful

Abstract:

This Basic Quality Control course is designed for new or returning quality professionals, line managers and staff employed in manufacturing or service companies. It will serve to learn about or refresh their knowledge of the “Why” the quality tools of histograms, data plotting, bell-and skewed shaped curves, when used correctly, lead to a high quality product and /or meet or even exceed a customer’s expectations. This is an adult centered course for busy professionals. The classroom techniques will include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. A calculator with standard statistical functions will be provided.
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Certified Quality Auditor Preparation/Refresher CP 180

Instructor: Alfred Altopiedi, CQE, CQA

RU: 3.0    Prerequisite: None

Abstract:

This Certified Quality Auditor Refresher training course is presented in three hour sessions in the evening for 10 weeks. It is designed to help experienced auditors become better prepared for the CQA Examination. Through discussion, review and practice, attendees will become thoroughly familiar with the complete body of knowledge for the exam. Taking this course does not require you to sit for the next exam. The information can be used to learn the fundamental elements that a Quality Auditor should know and be prepared to implement.
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Certified Quality Auditor Preparation/Refresher CP 190

Instructor: Alfred Altopiedi, CQE, CQA

RU: 3.0    Prerequisite: None

Abstract:

This Certified Quality Auditor Refresher training course is presented over four consecutive days of about eight hours per day. It is designed to help experienced auditors become better prepared for the CQA Examination. Through discussion, review and practice, attendees will become thoroughly familiar with the complete body of knowledge for the exam. Taking this course does not require you to sit for the next exam. The information can be used to learn the fundamental elements that a Quality Auditor should know and be prepared to implement.
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Certified Quality Engineer Preparation/Refresher CP 200

Instructor: Alfred Altopiedi, CQE, CQA

RU: 3.6    Prerequisites: See the requirements stated for the ASQ CQE Examination at www.asq.org as these provide the background subject knowledge that will useful in taking this course.

Abstract:

This course provides a thorough overview of the quantitative methods likely to be present on the Certified Quality Engineer exam. It covers the ASQ body of knowledge and prepares individuals to take the examination given by ASQ and pass it. This is accomplished by lecture, discussion and practice of those quantitative methods and tools likely to be on the exam during class time and take-home problems Taking this course does not require you to sit for the next exam or any exams. This course can be used to learn the fundamental elements that a Quality Engineer should know and be prepared to implement. The CQE Primer from the Quality Council of Indiana will be given to each participant.
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Certified Manager of Quality/Organizational Excellence (CMQ/OE) Refresher/Preparation CP350

Instructor: John Eliopolo, CMQ/OE, CQA, USAF Level 2 (SSBB equivalent)

RU: 2.4    Prerequisites: None

Abstract:

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings. A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement. The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges. Taking this course does not require you to sit for the next exam or any exam. This course can be used to learn the fundamental elements that a Quality Manager should know and be prepared to implement.
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Executive Overview - Six Sigma/Lean for Education EE-400

Instructor: Roy Kinkaid

CEU: 0.4    RU: 0.4    Prerequisites: None

Abstract:

The purpose of the four hour Six Sigma/Lean overview is to familiarize Education organization leaders with:
  • The Six Sigma/Lean methodology as it applies to Education
  • Quality tools that are included in the methodology
  • Successful applications of methodology
  • Deciding if Six Sigma/Lean is appropriate for their organization
  • Training available through the American Society for Quality – Philadelphia Section
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Executive Overview - Baldrige for Education EE-500

Instructor: Roy Kinkaid

CEU: 0.4    RU: 0.4    Prerequisites: None

Abstract:

The purpose of the four hour Baldrige Criteria overview it to familiarize Education organization leaders with:
• History of the criteria
• Education organizational performance excellence as defined by the criteria
• Benefits of using the criteria as a guide for performance excellence
• Successful national and PA state applicants award recipients
• Deciding if the criteria are appropriate for their organization
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Process Improvement Using Statistical Tools ES-161

Instructor: Alfred Altopiedi, CQE, CQA

RU: 1.8    Prerequisites: High school level beginning algebra is strongly recommended

Abstract:

This course provides an understanding of the fundamental concepts of descriptive statistics useful in any manufacturing operation and for strong base for those who want to take and pass the various ASQ Certification Exams. It is intended to give the student a basic knowledge of statistics by providing hands-on examples to illustrate statistical theory and its applications. This is accomplished by determining the appropriate process variables for each statistical analysis and inputting the key values into the applicable equations. Implementation of these powerful tools has been historically shown to increase productivity and quality while reducing operating costs. This course is for anyone who wants a firm base in the fundamentals of statistics and the application of these mathematical tools to real-world manufacturing problems and situations. It reveals the logic behind statistical methodology and shows how complex issues can be logically thought-out to improve manufacturing dilemmas. This is an adult centered course for busy professionals. The classroom techniques will include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. A calculator with standard statistical functions is required.
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Failure Mode and Effects Analysis (FMEA)  ES 211

Instructor:  Ray Lotfi

RU: 0.9    Prerequisites: None

Abstract:

FMEA is a required body of knowledge in order to comply with ISO 13485:2003 of medical and pharmaceutical industries. It is also part of the ISO 9001 and other international quality standards. An outstanding FMEA action once completed will result with improve quality, reduce cost, increase safety, increase confidence, and will lead to recognition as the FMEA champion. Taking the ES-211 will help you to achieve the benefits mentioned.
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Root Cause Analysis ES-244

Instructor: Roy Kinkaid

CEU: 0.7    RU: 0.7    Prerequisites: None

Abstract:

This is not the usual recitation of quality toolbox methods. Come prepared for a day of dynamic interactive learning of the strategies for uncovering the underlying root causes of problems and making corrective action certain and permanent. Discovery of the root causes of problems and non-conformances is the key step in every problem solving model and every corrective action process. Permanent solutions to "things gone wrong," performance that displeases customers and unwanted excessive variation require more than superficial wound dressings. In this one-day workshop, you will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problems to assure that the real problem is addressed, solved and permanently corrected. In addition you will learn how to align Root Cause analysis strategically with the goals of your organization. Download the flyer.

Executive Overview - Six Sigma/Lean for Manufacturing & Services ES-400

Instructor: Roy Kinkaid

CEU: 0.4    RU: 0.4    Prerequisites: None

Abstract:

The purpose of the four hour Six Sigma/Lean overview is to familiarize Manufacturing & Services organization leaders with:
• The Six Sigma/Lean methodology as it applies to Manufacturing & Services
• Quality tools that are included in the methodology
• Successful applications of the methodology
• Deciding if Six Sigma/Lean is appropriate for their organization
• Training available through the American Society for Quality – Philadelphia
Download the flyer.

Six Sigma/Lean Green Belt Training ES-401

Instructor: Roy Kinkaid

RU: 5.6    Prerequisites: Active in a Process Improvement Team

Abstract:

What is Six Sigma/Lean Green Belt?

• It has application to manufacturing, healthcare, non-profit, service, and educational organizations.

• It improves the efficiency and effectiveness of processes (those that create the product or deliver a service and those processes that support product and service delivery - e.g. a support process is IT or accounting) and it reduces cost, and increases customer satisfaction.

• The training model is learn/apply, which returns value to the organization in projects completed or in progress. Organizations can see the ROI and effectiveness of the training.

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Instructor: Roy Kinkaid

CEU: 0.4    RU: 0.4    Prerequisites: None

The purpose of the four hour Baldrige Criteria overview it to familiarize Business organization leaders with:
• History of the criteria
• Business organizational performance excellence as defined by the criteria
• Benefits of using the criteria as a guide for performance excellence
• Successful national and PA state applicants award recipients
• Deciding if the criteria are appropriate for their organization
Download the flyer.

Instructor: Roy Kinkaid

CEU: 0.7    RU: 0.7    Prerequisites: None

The purpose of the four hour Six Sigma/Lean overview is to familiarize health care organization leaders with:
• The Six Sigma/Lean methodology as it applies to health care
• Quality tools that are included in the methodology
• Successful applications of methodology
• Deciding if Six Sigma/Lean is appropriate for their organization
• Training available through the American Society for Quality – Philadelphia Section
Download the flyer.

Instructor: Roy Kinkaid

CEU: 0.4    RU: 0.4    Prerequisites: None

The purpose of the four hour Baldrige Criteria overview it to familiarize health care organization leaders with:
• History of the criteria,
• Health care organizational performance excellence as defined by the criteria,
• Benefits of using the criteria as a guide for performance excellence,
• Successful national and PA state applicants award recipients,
• Deciding if the criteria are appropriate for their organization.
Download the flyer.

Instructor: Art Crowley

CEU: 0.7    RU: 0.7    Prerequisites: None

The Executive Understanding course is designed to introduce the key topics of the ISO 9001:2008 Standard. This course includes all 2008 revision updates.
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Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: Understanding ISO 9001:2008, SC 339

This course provides either new or current internal auditors an understanding of ISO 9001:2008 and a process approach methodology. Participants will acquire the necessary skills to become a leader in preparing and conducting audits through interactive methods and avoiding lecture based learning.
Download the flyer.

Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: None

Learn the concepts of ISO 13485:2003 and how the standard can become a valuable part of your business management system.
Download the flyer.

Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: Understanding ISO 13485:2003, SC 325

This course provides either new or current internal auditors an understanding of ISO 13485:2003 and a process approach methodology. Participants will acquire the necessary skills to become a leader in preparing and conducting audits through interactive methods and avoiding lecture based learning.
Download the flyer.

Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: None

Learn the concepts of ISO 9001:2008 through the use of hands-on interactive learning. This course covers an in-depth, clause by clause review of the Standard.
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Instructor: Art Crowley

CEU: 0.7    RU: 0.7    Prerequisites: None

The Executive Understanding course is designed to introduce the key topics of the AS9100C Standard. This course includes all Revision C updates.
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Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: None

This two-day course examines the requirements of AS9100C and the background and intent that affect how AS9100C is implemented. It also focuses on the role of the process approach and how the process approach impacts specific implementation issues. Learn to lead and support AS9100C implementation and auditing efforts within your organization. The result for your organization will be an effective understanding and application of the standard.
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Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: Understanding AS9100C, SC 361

This course is designed for both new auditors and those looking to sharpen their current auditing skills. Participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits through interactive methods and avoiding lecture based learning. This course includes all Revision C updates.
Download the flyer.

Instructor: Art Crowley

CEU: 1.4    RU: 1.4    Prerequisites: None

Adherence to environmental guidelines is rapidly becoming a common business practice and requirement.  This course prepares participants for ISO 14001:2004 by examining it clause by clause. Download the flyer.

Instructor: Art Crowley

CEU: 1.4    RU: 2.4    Prerequisites: Understanding ISO 14001:2004, SC 410

This course provides either new or current internal auditors an understanding of ISO 14001:2004 and a process approach methodology. Participants will acquire the necessary skills to become a leader in preparing and conducting audits through interactive methods and avoiding lecture based learning. Download the flyer.