AS-190
& CP-180
QUALITY AUDITING & CQA PREPARATION
This course covers all the fundamentals of auditing that you and your company need to know to develop, administer, and operate an auditing organization. The operation of an efficient and effective audit program is vital to ensuring the requisite quality within your company, with your suppliers, and with your sub-contractors. This course also covers the body of knowledge required for those anticipating taking the Certified Quality Auditor examination.
Topics: This course will cover the generally accepted quality audit practices for both internal and external applications. The objectives of this course are:
- To have a thorough understanding of an audit program and what auditing can do for your company.
- To have knowledge and understanding of auditing methods and techniques.
- To be able to use the auditing techniques in their work.
- To have an understanding of what constitutes the makeup of a good auditor.
- To cover the Body of Knowledge required for those taking the ASQ Certified Quality Auditor examination.
Varied classroom techniques include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. The CQA Primer from the Quality Council of Indiana will be given to each participant, as well as other course materials.
Course content:
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Definitions of Audit Terms |
Conducting the Audit |
|
Audit Types |
Reporting Audit Results |
|
Applications and Specific Terms |
Corrective Action and Follow-up |
|
Sampling for Audits |
Management Tools |
|
Organizational Conventions for the Audit Function |
Supplier Audits/Survey |
|
Staffing and Training the Audit function |
Statistical Concepts |
|
Audit Scheduling |
|
Who should attend:
Managers who need to understand the audit function and their contribution to a
successful audit program, Auditors, Analysts, Coordinators, Facilitators,
Senior Staff, Specialists, and Supervisors. This course reviews all areas
covered on the Certified Quality Auditor (CQA) examination; therefore, anyone
who has registered to take this exam will benefit.
Prerequisites: none.
Certification note: Registration and fees for this class does not include registration for any certification exam. Registration deadlines are usually prior to the commencement of the class. If you are interested in the CQA exam, verify test dates and test registration deadlines so you don't miss them.
AS-190, Quality
Auditing:
Length: 4 days, 8:30
AM to 4:30 PM
Location:
Cost: $875.00
CP-180, CQA
Preparation:
Length: 10 weeks,
6:30 to 9:30 PM
Location:
Cost: $775.00
Instructor for both
courses: Alfred Altopiedi
CP-200
This course covers the body of knowledge required for the Certified Quality Engineer examination and prepares individuals who intend to take the examination given by ASQ.
The purpose of this Quality Engineer Course is to prepare those individuals who have the experience and education requisite to qualify for the Quality Engineer Examination and who desire assistance in preparing for it. Those, from last year, repeating this course may do so for a reduced fee.
The CQE Primer from the Quality Council of Indiana will be
given to each participant
Course content:
|
Statistics |
Reliability & Maintainability |
|
Probability, |
NDT, |
|
Control Charts |
Testing |
|
Sampling |
Calibration |
|
Quality Costs |
Metrology |
|
Data Processing |
Experimental Design |
|
Audits, Surveys |
SPC, |
|
QA/QC Management |
ISO 9000 |
|
Procurement QC |
Malcolm Baldrige Award |
|
Corrective/Preventive Action |
|
Who should attend.
The course is a preparation for anyone who wants to take the CQE examination and for others that only want to have the knowledge of Quality Engineering.
Prerequisites
See requirements for this respective ASQ Certification Examination.
Length: 12 weekly sessions.
Location:
Cost
: $875.00
Instructor: Alfred Altopiedi
ES-161
PROCESS IMPROVEMENT – STATISTICAL TOOLS
This course provides the student with the fundamental concepts of descriptive statistics. It is intended to give the student knowledge of statistics by providing hands-on examples to illustrate the theory. The use of these powerful tools will increase productivity and quality at a lower cost.
This course is for everyone desiring to know the fundamentals of statistics. It unveils the mystery and provides the logic behind statistical methodology. Varied classroom techniques include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. Please bring a calculator.
Course content:
|
Introduction - management concepts, quality terms/definitions, quality history, and quality personalities |
Measures of Dispersion/Variability - range, arithmetic mean deviation, standard deviation |
|
Math Review - fundamentals of algebra |
Normal Curve/Distribution - area under the curve |
|
Develop and Organize Statistical Data - classification of statistical data, ungrouped and grouped data, frequency distribution table |
Control Charting - variable data (X & R) - attribute data (p, np, c, u)w |
|
Frequency Distribution - histogram, frequency polygon, frequency bar chart |
Concept of Cp and Cpk |
|
Measures of Central Tendency - mean, median, mode |
Management Tools - flow chart, check sheet, Pareto principle, cause and effect diagram |
Who should attend:
Everyone interested in applying statistics to their work for determining
process capability and improving productivity.
Also, for people planning to take an ASQ exam where an understanding of basic statistics is required; i.e. CSSBB, CQE, CMQ/OE, and CQT.
Prerequisites:
Helpful if student had an Algebra course in high school.
Length: 3 days, 8:30 AM to 4:30 PM
Location:
Cost $675.00, Fee
includes morning and afternoon refreshment breaks and lunch.
Instructor: Alfred
Altopiedi
ES
244
This is not the usual recitation of quality toolbox methods. Come prepared for a day of dynamic interactive learning of the strategies for uncovering the underlying root causes of problems and making corrective action certain and permanent.
Discovery of the root causes of problems and non-conformances is the key step in every problem solving model and every corrective action process. Permanent solutions to "things gone wrong," performance that displeases customers, and unwanted excessive variation require more than superficial wound dressings. In this one-day workshop, you will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problems to assure that the real problem is addressed, solved and permanently corrected.
Course content:
|
Effective Strategies for Problem Solving |
Statistical Thinking applied to Problem Solving |
|
How and when to use divergent and convergent thinking |
A Refresher on Quality Tools and Techniques |
|
Process Maps and Flow Charts that reveal more |
Practical techniques popularized by the Six Sigma movement |
|
How to use Multi-Vari Studies |
Applying logic trees and Fault Tree Analysis |
|
Managing the Corrective Action Process |
Responding to Corrective Action Requests |
Who should attend:
Everyone interested in continuous improvement, corrective action and permanently resolving nonconformities.
Prerequisites:
Problem solving and corrective action experience is helpful.
Length: 1 day, 8AM to 5PM
Location:
Cost: $400.00.
Fee includes morning and afternoon refreshment breaks and lunch.
Instructor:
Roy Kinkaid
ES
401
Six Sigma Green Belt Training is 8 days of training focused on enabling individuals and teams to utilize Six Sigma's Define, Measure, Analyze, Improve, and Control Methodology (DMAIC) to improve processes.
The training is broken into three modules. The first module consists of 5 days of training focused on the Define, Measure, Analyze and Improve stages of the methodology. The second module is six-week period in which the students apply their learning to an improvement project at their company. The third module is a 3 day follow up that encompasses review of student projects and the training in the Control stage of the methodology.
Course Content:
The major objectives of the course are to train participants in the utilization of the DMAIC methodology. Topics covered during the course include:
|
Introduction: Six Sigma as a metric and methodology, origin, companies using Six Sigma, how is adoption progressing, and what are the business reasons (financial, customer) for utilizing the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) as an improvement methodology. |
|
Learning objectives at each stage of the DMAIC: Define: how to select an improvement project that
supports the goals of the company, gain management support, define the
problem to be resolved and result anticipated, map the process and create a
project plan. Measure: gathering data (process measures), measures of location and measures of variation. Analyze: analysis and interpretation of data - Six Sigma Metrics, Histogram, Trend Charting, Process Capability, and FMEA. Improve: selection and trial of an improvement - Root Cause Analysis, Scatter Diagram, Force Filed Analysis, and improvement Pilot Test. Control: how to monitor and maintain improvement gains - creating a Control Plan, utilization of SPC, and presentation to management of project results. |
Who should attend?
Quality staff (managers, supervisor, engineer, inspectors, etc.) and anyone interested in improving processes and increasing customer satisfaction utilizing the Six Sigma Methodology.
Prerequisites: none
Length: 5 days,
8:30AM to 4:30 PM. Six
weeks later, 3 days, 8:30 to 4:30 PM.
Location:
Cost: $1,850.00. Fee includes morning and afternoon
refreshment breaks and lunch.
Instructor: Roy
Kinkaid
TF
241
INITIATING AND FACILITATING PROCESS IMPROVEMENT
This seminar/workshop provides concepts, elements and the tools used to initiate and facilitate Continuous Improvement. ISO/QS standards require continuous improvement activities. Management and Facilitators responsibilities are defined. Sequence of events for continuous improvement and the role of management and teams are addressed. The sessions include lectures, question and answer periods, and class exercises.
Course content:
|
Identifying & prioritizing Continuous Improvement opportunities |
Sequence of events for Continuous Improvement |
|
Team approach - charter - |
Role of Facilitator in meetings - individual & group dynamics |
|
Management & Facilitator responsibilities |
Minutes - reports and communication - decisions with management |
|
Continuous Improvement tools |
|
Who should attend:
This course is designed for personnel involved in Continuous Improvement as Manager, Facilitator or Team Member.
Prerequisites:
Familiarity with data collection, quality tools - i.e. histograms, run/control charts, etc. will be most helpful.
Length: 2 days, 8:30 AM to 4:30 PM
Location: Hampton Inn-Plymouth Meeting,
Cost $475.00. Fee includes morning and afternoon
refreshment breaks and lunch.
Instructor: Tom Davis
SC-311
ISO9001-2000 INTERNAL QUALITY AUDITOR
The major objective of the course is to teach the basics of conducting internal audits of Quality Management Systems. This is a 2-day session, internal auditor training course with special attention given to the use of audits in conjunction with the ISO 9001:2000 international quality standard. Students will learn how to prepare for, conduct, and report on an internal company quality audit.
Case studies, exercises, and role-play will be used to help the understanding of the class concepts. A home assignment may be required at the end of day 1.
A copy of the ISO 9001:2000 standard will be provided.
Course content:
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Definitions of process, quality management system, quality audit, etc. |
Audit performance: opening meeting, closing meeting, effective interviews, asking questions, etc. |
|
Overview of the ISO 9001:2000 standard. |
Reporting audit findings: evaluation of findings, writing non-conformances, etc. |
|
Qualifications of successful audits and auditors. |
Follow-up on reported non-conformances. |
|
How to prepare for conducting an audit: planning, developing checklists, etc. |
|
Reference: http://www.plexusintl.com/us/iso9001_2000.htm
Who should attend:
Managers, Quality Managers, Senior Quality Assurance personnel or any employee who expects to be involved in the company's internal quality audit process. Companies preparing for or intending to qualify for or transition to ISO 9001:2000 certification are required to provide such training to internal auditors. This course, while providing a good review for experienced auditors, is primarily designed for novice auditors.
Prerequisites:
Students should be familiar with ISO 9001-2000 Guidelines and basic quality concepts.
Length: 2 days, 8:30 AM to 5:00 PM
Location:
Cost: $575.00.
Fee includes morning and afternoon refreshment breaks and lunch.
Instructor: Art Crowley
SPECIAL
COURSE A
WORLD CLASS FACILITATION SKILLS (RE-TITLED)
The world of business is run by individuals who are able to
work with and influence groups of people and/or teams. Learning how to
facilitate these groups to help them achieve their goals and objectives is not
only a powerful skill set but one that is crucial to the success of any
organization. Learning how to properly
facilitate these teams and effectively guide them to success can help you
enhance your career and your future potential as well as that of the
In this class we will examine the roles and
responsibilities of the facilitator and the typical team members and how each
of those roles fit together to produce an outstanding team. You will also learn how to determine and
identify differing personality types and how those personalities combine to
form the team personality. One of the
tools provided can help you quickly see if the team you are facilitating is
missing a key personality ingredient that might stop you from achieving the
best results.
We then look at the very powerful aspect of change and the powerful
human nature to resist the very change they desperately need to embrace in
order to survive in today’s marketplace.
You will learn how to identify, address, and overcome those natural
tendencies to resist change and how to develop a winning strategy to overcome
roadblocks and difficulties.
This class provides many different tools for effective
facilitation and very practical application examples to employ those
tools. “Role playing” and video taping
of each student in a facilitation situation helps you learn far more than just
the theory of facilitation. We are firm
believers in teaching a tool, then having the class practice the application.
Last, but not least, we provide insight into several of the
failure modes facilitators can fall into and provide strategies to avoid and/or
overcome those tendencies.
These two days are filled with real-world examples,
practical applications, and lessons learned from our combined 30 years of
experience to help you take your facilitation skills to the next level and help
you and your organization achieve more than you thought possible!
For additional information, contact J.R. McGee at jrmcgee@xstreamlean.com
or Sandy Miller at sandymiller@xstreamlean.com
610-212-6728
A Service-Disabled Veteran-Owned
Small Business
Length: 2 days, 8:30 AM to 5:00 PM (April or May)
Location: To be Determined
Cost: $825.00 (fee includes morning and afternoon
refreshment breaks and lunch)
Instructor: J.R. McGee and Sandy Miller
COST
OF QUALITY: FINANCE FOR CONTINUOUS IMPROVEMENT (Re-titled)
Cost of Quality: Finance for Continuous Improvement will provide participants with the information needed to manage projects within their respective organizations and to measure point-in-time Cost of Quality by establishing a baseline and proving the value of CoQ to their organization’s leadership.
In addition, participants with be provided with the information needed to apply the concepts and areas of CoQ and continuous quality improvement within their projects or organizations.
Course Content by
Lesson:
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1. Foundations of Cost of Quality |
4. Collecting and Analyzing Quality Costs |
|
2. Applying Quality Costs |
5. Using the Quality Costs for Continuous Improvement |
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3. Blending Project-Based and Systematic Quality Approaches |
Recap |
Course Objectives:
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· Identify and apply key Cost of Quality principles, including critical success factors. |
|
· Identify ways to apply Cost of Quality to different types of improvement initiatives and perform calculations regarding supplier Cost of Quality. |
|
· Identify how project-based and systematic quality approaches can support and benefit each other. |
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· Identify Cost of Quality data collection and analysis strategies to meet business goals of reducing risks, lowering costs and other measures. |
|
· Identify key change leadership principles that can help enable Cost of Quality implementations. |
Who should attend:
Professionals seeking to initiate cost-based measurement or improvement programs in their respective organizations or to add to their knowledge of effective measurement systems and quality standards.
Prerequisites:
This course assumes participants have some background in quality principles and terminologies. Participants should know something about cost allocation techniques, methods of estimating the value of partially processed product and the transactional processes within their organizations.
Length: 2 days, 8:30 AM to 5:00 PM (April, dates to
be determined)
Location:
Cost: $875.00 (fee includes morning and afternoon
refreshment breaks and lunch)
Instructor: John Lawson